Building up a group of 💪 local hardware stores.
Build scale advantage with good management, efficient systems, and growth by adding new stores and being a “buyer of choice.”
Win on convenience by creating seamless physical and digital shopping experiences on hardwarestore.com—shopping in-store, with pickup, curbside, or same-day delivery.
Match local demand with supply through “The SMaSH” (The Scaling of Market-Specific Hardware). Do what a high-performing independent owner would do, only better, and at scale.
Partner with exclusive high-quality brands and offer unique services.
Actively strengthen relationships with customers by going the extra mile with customer service, delivering personalized messages / offers / recommendations, and generating fun and authentic social media content worth following.
Develop and reward talent because with Amazon just a click away, customers' decisions to shop in stores is less about product and more about people.
Strengthen a B2B strategy for residential repaint, handyman, property management, and small facility maintenance—inside sales, outside sales, trade credit, and online tools.